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Making a complaint

If you would like to make a complaint, please get in touch by downloading and filling out this form.

Email us


Write to us  

Hi Customer Success Team

Tintagel House,

92 Albert Embankment,

London SE1 7TY


Call us

+44 (0)203 284 1534

Our team can raise a complaint on your behalf.


What happens next 

Upon receipt of your complaint, our Customer Success team will contact you within four business days to acknowledge your complaint and let you know the next steps.  

We will endeavour to resolve your complaint within 15 days and will keep you updated on the status during our investigation.

Financial Ombudsman

Should Hi be unable to resolve your complaint, you have the right to escalate your complaint to the Financial Ombudsman.

Website: Make a complain

Call: +44 (0)800 023 4567

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