Hi provides pension members with a Pension Access Card, a Mastercard which allows pensioners to access their pension in real time for free, rather than waiting for their regular pension payday, serving as an effective tool for financial management. This solution is particularly useful in avoiding debt in situations involving unforeseen expenses, reducing stress and improving emotional wellbeing.

Hi works with your Pension Administrator to offer a seamless solution to your members, catering for digital and non-digital users. The Pension Admin shares the payroll data required for Hi to set up the user on the platform and issue the cards, which are shipped to their home address. Once the cards are in use, a monthly exchange of payments will be conducted securely, deducting any net salary accessed during the month and ensuring each pensioner is paid their full net pension.

All deductions, including tax, pensions, and other pensioner benefits, remain unaffected. The Pension admin continues to make these payments as usual and simply sends Hi the net pension for Payday.

Hi’s Operations team will collaborate closely with your Pension Administrator to establish and advance every stage of the process. An agreed-upon set of processes and timelines will be defined to ensure successful delivery. Our Customer Success and support team will be accessible to address any issues raised by your users in a professional and timely manner.

We offer round-the-clock phone support that holds FCA authorization and regulation and is compliant with PCI standards.

Hi serves as an Electronic Money Directive (EMD) agent for Payrnet, a company registered with the Financial Conduct Authority (FCA).